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Frequently Asked Questions

While the Wizard Headquarter is conjuring new spells, you can step into our magical portal and find answers to any of your questions!

Gaming Questions

Any assistance that you need to improve your magic gaming spells is here!

What games does Shazam Casino offer?

Can I play the games for free?

What device can I use to play?

Are your games fair?

Deposit Questions

Do you need help while making your deposit incarnation? The answers are already below!

What should I do to deposit?

How to deposit with Bitcoin?

How do I change the currency on my account?

Ooops, I accidentally deposited the wrong amount. What should I do?

Can I use my husband's/friend's/brother's card?

What will appear on my credit/debit card statement?

Venmo tips: how to transfer crypto through Venmo?

Bonuses Questions

Claim and use your Bonus spells without any problems for any of the Shazam games!

How to claim the Bonus?

What games can I play with the Bonuses?

Are there any limitations when I play with Bonuses?

What Bonuses do you offer?

I am new here! How do I receive a Free Bonus?

Withdrawing Questions

Withdrawing spells are easy - just wave your magic wand or refer to the answers below!

How to make a withdrawal request?

How long should I wait for my withdrawal?

How can I cash out my winnings? I see an error message…

Are there any fees?

Other Questions

If your questions refer to other magical situations within the Shazam walls, you can find the answers below!

I was charged with a bit higher amount than I actually deposited. What should I do?

I forgot my password. Can you reset it for me?

Can you make a deposit for me if I provide you with all my details?

Help, I have a question that is not mentioned here!

Any wizarding players from Canada, UK, Australia, France, the USA, and other countries are welcome to join Shazam Casino.

However, players from Afghanistan, Armenia, Azerbaijan, Bangladesh, Belarus, Bhutan, Bulgaria, China, Costa Rica, Croatia, Curacao, Estonia, Georgia, Germany, Guam, Hungary, India, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kyrgyzstan, Malaysia, Lithuania, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Serbia, Syria, Ukraine, Vietnam and Georgia aren’t allowed to play as the magic of Shazam doesn’t extend to these countries yet.
You can play and enjoy slots (e.g., Cash Bandits 3, 777, Vegas Lux, and others), cards, roulette, specialties (such as Keno, Bingo, and board games), as well as live dealer games (Blackjack, Roulette, Baccarat, and Super 6) at Shazam Casino.
Shazam Casino offers a No Deposit Bonus to all new customers who have never played with us before. Also, all depositors can get a Free Chip Bonus as insurance for their deposits made with us. Just contact our customer service team to get such a bonus and start enjoying all the magical casino games!

In addition, a Free Play mode is available at Shazam Casino. This kind of mode offers players to try and enjoy any game at the casino absolutely for free!
Our magical powers work on any device! That means you can use any desktop PC, laptop, tablet, or smartphone to enjoy Shazam Casino.

You can also download the casino software for Windows to get access to even more games - just click here.

The outcome of each game at Shazam Casino is fully determined by RNG (Random Number Generator), and it is certified by a third-party auditor. This means that all of our games are 100% fair and will provide you with the best possible magic casino experience.
Depositing is easy at Shazam Casino - just log in to your magical account, go to the Cashier section, select the most suitable depositing option, and enter the amount to deposit! Right after that, you can finally start enjoying the games!
You can deposit into your Shazam account using the following methods:
Please note that some of the depositing options are available only for specific countries/regions. You can check out all the options available in your region in the Cashier section of Shazam Casino.
In order to deposit with Bitcoins, you need to own a Bitcoin wallet. There are various services that offer an opportunity to create a Bitcoin wallet: Coinbase, Trezor, Ledger.
If your Bitcoin wallet already exists:
Please note that it’s not possible to change currency as it is chosen only once during account creation. However, if you noticed that the wrong currency was chosen for your account - please contact our Customer Support.
We always encourage players to double-check the amount they're depositing. However, if such a situation occurs, please contact our Customer Support Desk immediately. Please, DO NOT start playing if you appear in such a situation. Let us know as soon as possible, and we will find the best solution to fix it for you.
We always encourage and appreciate players to use their own cards to place a deposit. We do not advise using someone else's card (even if it’s a family member). Every player has to take full responsibility for all the actions at Shazam Casino, including the deposits made. So if you are making a deposit using someone else's card - part of your responsibilities lies with the cardholder. Besides, such actions may complicate your withdrawal procedure, as we will need to request additional documents from you.
However, if you do not have any other options than depositing with someone else's card, please provide us with the following documents:
The credit card statement on your transactions with Shazam Casino won’t show your connection either to gambling in general or Shazam Casino in particular.
Before the transaction is processed, you will receive an email of a transaction so that you can check on how it will appear on your credit/debit card.
Every transaction made using Venmo is encrypted, ensuring the security of your financial information. Shazam Casino values your privacy, and that's why we've integrated Venmo as a secure and easy deposit option. Discover the simple steps to utilize this feature:

1. If you're new to Venmo, sign up through the app or website to create your account.
2. Complete the necessary identity verification process required by Venmo.
3. Navigate to the Crypto tab and purchase crypto in a few simple steps.
4. Log in to your casino account.
5. Navigate to the Cashier section and choose the specific cryptocurrency you intend to deposit.
6. A unique deposit address will be generated for you to send your crypto.
7. Open the Venmo app (or website), and access the Cryptocurrency tab.
8. Follow the step-by-step instructions to transfer your crypto to the generated address.
9. Voila! Your deposited crypto funds will be soon available for use at Shazam Casino.

Find more helpful info about Venmo here.
Claiming any Bonus is simple as if by a wave of a magic wand, just follow one of the next options:
To check the status of the promotion, you need to go to Cashier >>> Coupons >>> Active coupon. In this section, you will find whether the code was activated and what the Terms & Conditions of the Bonus are.

Shazam provides you with various magical Bonuses for different kinds of games! There are 3 main categories of games you can play with Bonuses:
You can redeem any Bonus codes in the Lobby by clicking the Redeem button in the Coupons section of the CashierRedeem Coupon button in the Coupons section.
Shazam Casino offers you to play with Bonuses so that you can receive some additional money from our casino. However, there are certain conditions you need to follow:
  1. All Bonuses have their own wagering requirement. It is the total amount of money you need to place bets for before you can withdraw your winnings.
  2. Some of the offers can also have max cash out. It is the maximum amount of money you can withdraw after the wagering requirement is complete.
  3. Also, the maximum amount of the bet you can place while playing with Bonuses should not exceed $10. If you place higher bets, your winnings will become non-cashable.
If you want to check the limitations of an active Bonus, you can click on the Coupons in your Cashierthe Lobby, select Active Coupons, and read the conditions of an active Bonus. In order to check your wagering process, you can click on your balance. Make sure to read the Terms & Conditions of the Bonus before playing with any kind of Bonus at Shazam.
Shazam Casino provides wizards and witches with various charmed Bonuses:
Make sure to read the Terms & Conditions of the Bonus before redeeming it. If you need any help or additional explanation, please contact our Customer Support Desk.
Shazam Casino always supplies wizards and witches with some Free Bonuses!
You can receive this Free Bonus using one of the following options:
Please note that a No-Deposit Bonus is a one-time offer only that can be claimed before your first deposit.
Check out our video tutorial on how to make a withdrawal request below.
One of the main and the most secure withdrawal options that Shazam Casino offers its players is Bank Wire. That’s why all our depositors need to provide us with their Bank Wire details in the Withdrawal Application Form.
Alternatively, we can send your winnings to the BTC wallet (if you use one) or your credit/debit card (if you've used it with us previously for depositing).
You can choose your preferred method, but please note that the final decision on how the winnings will be sent is to be made by our Finance department.
Withdrawal times at Shazam Casino may vary, depending on the payment method you choose.
There are 3 main steps that you need to pass to receive your winnings:
  1. Documents approval. You're sending us the documents to confirm your personal details. Once your documents are received, it takes up to 4 business days for our Finance department to check them. You will receive an email confirmation about the final status from the Finance department.
  2. Withdrawal request approval. Once you've requested the withdrawal, it takes 2-7 business days for our Finance department to approve your request.
  3. The funds hit your balance. For Card and Bank Wire withdrawal, it might take several business days as this is an international transaction and banks might require some time to process them. However, Bitcoin transactions arrive within 24 hours since the request is approved.
If you’re playing with any Bonuses, make sure the wagering requirement is completed before you’re placing a withdrawal.
However, if it’s not the case and you still see the following error while requesting a withdrawal, it might mean that the documents for the withdrawal are not sent or not checked yet. Before making a withdrawal request, please make sure all the necessary documents are provided and approved by our Finance department.
Shazam Casino does not take any additional fees while you’re placing a deposit or making a withdrawal. However, we’re not responsible for any other fees charged by the payment operators.
Shazam Casino does not take any additional fees while you’re placing a deposit. However, since depositing with us is considered an international transaction, the processing bank can apply a small fee to the purchase.
If the amount is way higher than expected, don’t hesitate to contact our Customer Support team and send us a screenshot of these transactions. We will make sure to find a pleasurable solution for you to feel comfortable playing at Shazam!
The password recovery procedure is very simple at Shazam Casino.
  1. Click the Sign In button.
  2. Click the Forgot password button.
  3. Enter your email address and click Continue.
  4. Once you’ve clicked the Continue button, the security code will be sent to your email address. DO NOT request the security code multiple times!
  5. Enter the security code in the correspondent field and enter your new password. Please make sure your new password differs from your old one!
  6. Click the Continue button, and that’s it - your password is reset, and you can start enjoying the magical games of Shazam!
We do not make deposits or withdrawals over the phone for our clients, as the deposits have to be made only from your side. However, our magic Customer Support can always assist you over the phone and help you make your deposit.
Don’t worry, we’ve got your back! Whenever you need any help or assistance, the Shazam Customer Support team works 24/7. You can contact them via:
And since Shazam is a magical casino, all calls on our Shazam number are absolutely FREE. But if you worry, you can drop us a message in a Live Chat, and we will give you a callback straightaway.