mobile-orientation mobile-orientation
Join Now

Frequently Asked Questions

While the Wizard Headquarter is conjuring new spells, you can step into our magical portal and find answers to any of your questions!

Gaming Questions

Any assistance that you need to improve your magic gaming spells is here!

What games does Shazam Casino offer?

Can I play the games for free?

What device can I use to play?

Are your games fair?

Deposit Questions

Do you need help while making your deposit incarnation? The answers are already below!

What should I do to deposit?

How to deposit with Bitcoin?

How do I change the currency on my account?

Ooops, I accidentally deposited the wrong amount. What should I do?

Can I use my husband's/friend's/brother's card?

What will appear on my credit/debit card statement?

Bonuses Questions

Claim and use your Bonus spells without any problems for any of the Shazam games!

How to claim the Bonus?

What games can I play with the Bonuses?

Are there any limitations when I play with Bonuses?

What Bonuses do you offer?

I am new here! How do I receive a Free Bonus?

Withdrawing Questions

Withdrawing spells are easy - just wave your magic wand or refer to the answers below!

How to make a withdrawal request?

How long should I wait for my withdrawal?

How can I cash out my winnings? I see an error message…

Are there any fees?

Other Questions

If your questions refer to other magical situations within the Shazam walls, you can find the answers below!

I was charged with a bit higher amount than I actually deposited. What should I do?

I forgot my password. Can you reset it for me?

Can you make a deposit for me if I provide you with all my details?

Help, I have a question that is not mentioned here!